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AST Return and Exchange Policies |
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AST Pet Support Suits - Exchanges Only
Because all AST Pet Support Suits are custom made, there are no returns. Please measure your dog carefully to be sure that you get accurate measurements. We want you to be satisfied with your purchase, so take a little extra time to be sure of your dog’s dimensions; it may save you from ever needing to worry about our Exchange Policy, below.
TIP! You can place clear plastic wrap or an old towel or pillowcase between your pet and the AST Support Suit™ for the first fitting. This can reduce the hair and smell transferred to the Suit in the event that it needs to be exchanged.
Please notify us Immediately if you feel you desire an exchange. Exchanged Suits must be Completely Clean, and Odorless and returned in as close to new condition as possible. We will be unable to issue an exchange for Support Suits that appear used, dirty or smelly. Such Suits will be returned to the buyer. The Buyer must pay all shipping charges (USPS Priority Mail). We will wait for the exchanged suit to be returned to us prior to shipping the replacement. There is a $60.00 fee on all Exchanged Suits.
We want your Suit to be the right one for your pet. If you have any questions, please Contact Us so we can try to help you and your dog get the most out of your AST Pet Support Suit.
AST Get-a-Grip Dog Lift Harnesses - Exchanges and Returns
TIP! You can place clear plastic wrap or an old towel or pillowcase between your pet and the AST Get-a-Grip Dog Lift Harness for the first fitting. This can reduce the hair and smell transferred to the Harness in the event that it needs to be exchanged or returned.
Please notify us immediately if you need to return or exchange your Get-a-Grip Dog Lift Harness. All Returned/Exchanged Get-a-Grip Harnesses must be Completely Clean and Odorless, and be returned in as close to new condition as possible. We are unable to process returns or exchanges of harnesses that appear used, dirty or smelly; items in this condition will be returned to the buyer. The Buyer must pay all shipping charges (USPS Priority Mail). In the event of an exchange, we will wait for the original Harness to be returned to us prior to shipping the replacement. There is a $25.00 restocking fee on all Get-a-Grip returns/exchanges.
If you have any questions, please Contact Us so we can try to help you and your dog get the most out of your Get-a-Grip Dog Harness. |
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Animal Suspension Technology Helping Humans Help Their Pets |

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AST Pet Support Suit |
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AST Get-a-Grip Dog Lift Harness |
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AST Pet Support Suits™ and Get-a-Grip Dog Lift Harnesses™ are Made in the USA - Patent Pending. |